---
title: "When I try to open app settings in Shopify admin, it says that I am not logged in. What can I do?"
source_url: "https://bundler.app/frequently-asked-question-item/when-i-try-to-open-app-settings-in-shopify-admin,-it-says-that-i-am-not-logged-in.-what-can-i-do-j"
---

When I try to open app settings in Shopify admin, it says that I am not logged in. What can I do?

If you are using Safari, then the issue might be caused by Safari's strict cross-site tracking policies.
You can try to open the app settings in a different browser (Chrome, Firefox) or disable the strict cross-site tracking.

How to disable the cross-site tracking policy:

1. Go to the Safari drop-down menu.
2. Select Preferences.
3. Click Privacy in the top panel.
4. Uncheck the box at Website tracking: Prevent cross-site tracking

After you have completed above steps, open the app settings again.
If the issue persists, please contact us at [support@bundler.app](mailto:support@bundler.app).

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