When I try to open app settings in Shopify admin, it says that I am not logged in. What can I do?
If you are using Safari, then the issue might be caused by Safari's strict cross-site tracking policies.
You can try to open the app settings in a different browser (Chrome, Firefox) or disable the strict cross-site tracking.
How to disable the cross-site tracking policy:
- Go to the Safari drop-down menu.
- Select Preferences.
- Click Privacy in the top panel.
- Uncheck the box at Website tracking: Prevent cross-site tracking
After you have completed above steps, open the app settings again.
If the issue persists, please contact us at [email protected].